Track Your Shipment

Depending on our inventory levels, strict quality controls, the shipping option you select, and your geographic location, you should receive your tracking information between 12 hours and 2 business days.

We ship our generic medications worldwide. Depending on your location, we may ship from different warehouses, which may affect your delivery time.

Depending on your exact location in the U.S., domestic delivery will take 3-4 business days. Orders are typically shipped within 12 hours of receiving payment and take an additional 24 – 72 hours to arrive. Deliveries to cities are usually faster. More rural locations may take up to 5 days.

International orders shipped from Singapore, Dubai or India usually arrive within 2-3 weeks. Many orders arrive faster. Deliveries to urban areas tend to be faster, while more remote or rural locations may require up to 5 weeks for delivery.

International delivery times can be unpredictable and beyond our control, depending on various factors such as U.S. customs delays, cargo flight schedules, and other elements related to overseas shipping. However, you can roughly estimate your delivery time as follows:

International shipping usually takes 7-10 business days. In addition, customs clearance usually takes 2-3 days, but can sometimes take longer. Finally, in-country transit time can range from 2-5 business days, depending on the efficiency of your local postal service.

We guarantee that all orders will arrive within 30 business days to ensure customer satisfaction. This timeframe is intentionally wide to allow for various logistical factors beyond our control. You can be assured of our commitment to deliver your order within a reasonable timeframe.

You may receive your tracking number relatively soon after you place your order, but it will take some time for it to be available online.

Your order details may not be visible in the tracking system until your shipment reaches its destination country. As a result, you may receive messages such as “Tracking details not found”, “Tracking number does not exist”, or “Pre-shipment”.

Full tracking may not always be available for shipments using Asendia and India Post options. However, it’s worth noting that they tend to pass through customs smoothly and are rarely confiscated.

Unfortunately, some shipments may not have tracking updates at all. This occurs as global postal carriers strive to streamline and expedite their processes, which may include skipping package scanning.

Tracking information for U.S. domestic orders is available within 24 – 72 business hours after payment is received.

After receiving your tracking number, we recommend waiting 5-7 business days before attempting to track your shipment. Once your tracking number becomes active, an additional tracking notification will be sent to you via email. You will also receive automatic email and SMS updates as your order progresses.

Once your package arrives in your country, it’s recommended that you use your local government postal service (e.g., USPS, Australia Post, Royal Mail, etc.) for tracking, as they typically provide more comprehensive and frequent updates. In addition, you have the ability to track all of your shipments through 17Track.

Customs clearance is a mandatory process for all goods crossing international borders. While it usually takes 2-3 days, occasional delays at customs can extend this period to up to 14 days, which may result in a delay in receiving your items.

If you believe your order is stuck or experiencing problems, please submit a support ticket for further assistance.

We prioritize customer confidentiality in all of our packaging. The packaging will not reveal its contents or price, ensuring discretion at all times.

Typically, our packages do not require a signature upon delivery as we prioritize non-contact delivery. Whenever possible, your package will be left securely at your location and we will attempt to deliver it directly to your mailbox.

However, packages with an ‘EA’ suffix formatted as RRxxxxxxxxxAE will require a signature. If no one is available to receive the package, it can be picked up at your local post office the next business day.

If your order does not arrive within the specified timeframe, contact our customer support team for an urgent status update and, if necessary, to have your order reshipped.