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Refund & Reshipment Policy

We prioritize customer satisfaction and offer a robust 100% no-questions-asked 30-day money back guarantee. If you’re not satisfied with your order, simply let us know and we’ll make it right.

100% Customer Satisfaction Is Our Top Priority

  • Order Lost or Held at Customs? We’ll Reship It for Free

    In the rare event that your package is lost or held in customs for more than 14 days, our 100% Delivery Guarantee and Re-shipment Policy covers you. You have the option to either receive a full refund or have your original order reshipped. Contact customer support and let us know that your order has not arrived. We will track your package, and if the Postal Service is unable to resolve the non-delivery, we will reship to your address or send you a refund based on your preference. Your satisfaction is our top priority.

  • 30-Day Money Back Guarantee

    If you don't receive your order within 30 days, or if you're not completely satisfied with your purchase, you can take advantage of our 100% risk-free money back guarantee. Please note that if an incorrect shipping address is provided, or if you fail to pick up your order after an unsuccessful delivery attempt, we can only offer to reship your order. Refunds are not available in these circumstances. It's important to ensure that your shipping information is accurate and that you are available to receive your order to avoid any complications. Refunds can take up to 14 business days to be credited to your account, although it is usually 2 to 5 business days.

  • Can I Cancel My Order?

    If your payment is NOT confirmed: If you haven't completed payment for your order, there's no need to cancel it. We don't start processing orders until payment is confirmed. If your payment was declined, you can simply place a new order with your preferred products and payment method. When your payment is confirmed: Yes, you can cancel your order within 2 hours of placing it. Please contact our customer support team with your order number and the reason for cancellation to ensure your order is stopped before it is shipped.

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How to Submit a Ticket? ​

When contacting our support team, please have your order and tracking numbers ready as we will need them to process your support request. These details will help our support team find your order, locate your package, and resolve any issues as quickly as possible.

Max Response Time
24 hours on business days
48 hours on weekends
Average Response Time
6 hours on business days
12 hours on weekends
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Useful Links

Visit your local postal service website to view the most up-to-date and detailed tracking information.

Important Note: Your recent purchase from our e-pharmacy will appear on your credit card statement under a different merchant name, it will NOT say Please keep this in mind to avoid accidental chargebacks. If customers create a chargeback against our store, the customer will be permanently banned from shopping with us again. NOTE: Under U.S.C. Title 18 Section 1029, it is considered fraudulent for you to first file a chargeback with your credit card company or bank without contacting us and allowing us to follow the proper refund procedures.

We offer these services through our Asian and European payment solution partners. Since these payment processing gateways are located outside the USA, there may be up to 3-5% additional fees due to our payment processor charging in a foreign currency such as EUR or CNY. Neither BuyGenerics nor the payment processing company will profit from these fees. Because we love bitcoin, we offer a 20% discount on all purchases paid with cryptocurrency.

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