Contact Our Top-Notch Support Team

For more information about our products and services, please visit our Product FAQ, Billing FAQ, Shipping FAQ, and Order Tracking information pages. If you have additional questions, please visit our Help Center and fill out the contact form if necessary.

At BuyGenerics we take pride in offering a uniquely customer-focused support experience that sets us apart from other Modafinil suppliers. Our entire operation is based in the USA and is staffed by specialists who are native speakers of American English, ensuring clear and effective communication. We do not outsource our customer support, ensuring consistent and high quality service.

Our approach to customer service is very different from many providers based in India, Asia or Eastern Europe who, as candid feedback on platforms such as Reddit suggests, sometimes fail to meet customer expectations. We strive to be the exception, prioritizing a support experience that our customers find reliable and superior. We’re committed to making the quality of our customer support as laudable as the products we sell, and we believe the difference is not only apparent, but appreciated.

We understand you might be seeking various forms of customer support, but at BuyGenerics, our support is provided exclusively online. This approach enables us to ensure a high level of service quality and faster resolution of issues.

We’re committed to responding to customer queries in under 6 hours on average, with a guarantee that all tickets will receive a response within 24 hours, including weekends.

This online-focused strategy is integral to our business model, as it helps us minimize operational costs. These savings are then passed on to you, our customer, resulting in lower prices across our entire product range.

The quickest way to get in touch with us is by using our Zendesk support ticketing system. We suggest first checking our Help Center as it contains answers to many frequently asked questions.

If you need assistance beyond what is available in our Help Center, please don’t hesitate to submit a support request.

As part of the ModafinilXL family, BuyGenerics upholds the same standard of exceptional customer service that has positioned ModafinilXL as the leading online supplier of Modafinil worldwide. We pride ourselves on our fast response time, averaging less than 6 hours, and we commit to responding to all inquiries within 24 hours – even on weekends.

Rest assured, our online support protocol is designed with your safety in mind. We only ask for the information necessary to process your transactions, and do not solicit personal or sensitive information. We’ll only initiate communication to confirm credit card details or to update you on the progress of your order, and we’ll only reach out for further dialogue if you’ve first contacted us.