Credit Card & Billing FAQ
Our payment system accepts a variety of methods, including major credit cards (MasterCard, American Express, Visa), PayPal, Zelle, ACH transfers, eCheck, Bill Pay, and various forms of cryptocurrency, including bitcoin, altcoins, and stablecoins such as USDC or USDT. You can view the currently available payment options on the checkout page. Please note that the availability of these options may vary from time to time due to various factors.
If you encounter a situation where your card is declined and you don’t receive an order confirmation email, we recommend that you carefully review the information on this page before contacting customer support. The details here are consistent with what our support team would use to help you resolve the issue.
Let's Go Over Some Important Details
Table of Contents
Credit Card FAQ & Phone Verification
Watch Our Explainer Video to Learn More About How Our Billing System Works
Phone verification is a step taken to confirm the authenticity of a transaction and is not intended as a sales pitch. If you have placed an order but haven’t received a confirmation email, it is possible that your transaction has initiated a manual phone verification and is still pending. Under these circumstances, our payment processor will contact you with a polite verification call to confirm your transaction with BuyGenerics pharmacy. If the transaction remains unverified after 5 business days, the payment will be declined and your order will not be processed.
Contacting your bank or credit card company to authorize an international transaction, either before or after a purchase, is different from the telephone verification process. When speaking with your bank, it’s important not to mention BuyGenerics online pharmacy or any prescription drugs or pills, as such mentions are generally not sanctioned by major banks and credit card companies. Discussing prescription drugs may also result in PayPal suspending your account as well as ours. Instead, it’s best to describe your transaction as an overseas online purchase. This will help expedite our service to you and ensure timely delivery of your medication.
If you continue to experience difficulties, you may want to try using an alternative card, if you have one, or choose a different payment method. If these options do not resolve the issue, please contact our customer support team for additional assistance.
Here Are Some Tips for Making Payments
Here Is Our Credit Card Billing FAQ
There are several factors that can cause a payment to be declined, often due to your bank restricting the transaction, especially for international transactions. To resolve this issue:
- Contact your card issuer to notify them of the declined transaction and request authorization. Avoid mentioning medications, pills, or our website. Simply state that you are making an online purchase.
- After receiving authorization, try the payment again. If you are still declined, consider using a different card or payment method.
You’re now ready to place another order. Rest assured, you won’t be charged twice – we will automatically cancel any previous orders in the queue with the same name. If you’re using PayPal to pay, please make sure you don’t send more than one payment for the same order, as we cannot provide refunds for transactions made through PayPal.
It appears that your transaction is pending phone verification. Our payment processing company will contact you shortly with further details.
If you notice multiple charges but haven’t received a confirmation for your order, it’s likely that your transaction is waiting for phone verification before it can be finalized.
If your payment is not confirmed, you can place a new order if necessary. Your previous orders will be automatically canceled by us. However, if your payment is confirmed, you have the option to cancel it within 2 hours of making the payment.
Please contact us to request a refund before initiating a chargeback. Pursuing a chargeback without first contacting us is considered fraudulent activity under U.S.C. Title 18 Section 1029.
Yes, our site uses SSL certification along with 128-bit encryption to ensure secure transactions.
Refunds can take anywhere from 2 to 30 business days to process. Typically, you should see it in your account within 4 to 7 business days.
Yes, we accept such cards, provided they are authorized for international transactions.
We are sorry but we do not accept payments via Western Union.
Card issuers and banks often restrict direct online purchases of prescription drugs. To address this, we have implemented a legal workaround that requires telephone verification and may require authorization from your bank.
Yes, We Usually Accept PayPal Payments As Well
To avoid suspension of your PayPal account, ensure that your transactions complete successfully and avoid situations where you may need to request a refund. If a refund is necessary, opt for a store credit rather than a direct refund to your PayPal account.
Yes, we offer several other payment options, including credit/debit cards, ACH Payments, Bill Pay, e-Check, Zelle, and Bitcoin.
If you have successfully completed a PayPal transaction but have not received an order confirmation email, we recommend that you contact our customer support team. When contacting us, please include your PayPal transaction ID as text in the body of your message, rather than sending it as a screenshot.
Bitcoin Payments Made Easy for You
Here Are Some Benefits of Using Bitcoin
What Is the Difference Between Visa and Mastercard?
In the realm of online transactions, the choice between Visa and Mastercard holds significant weight, especially when it comes to purchasing drugs online. These two financial giants, while sharing global prominence, exhibit subtle differences that can shape your decision-making process.
One crucial aspect to consider is how these cards handle currency conversion, especially when dealing with international purchases. Visa and Mastercard employ their distinct exchange rates when conducting transactions in foreign currencies. Understanding these variations can help you optimize your drug buying experience, ensuring you get the best value for your money.
Besides, both networks come with their array of perks and benefits, making the choice a bit nuanced. Visa, for instance, offers several incentives like comprehensive travel insurance, extended warranties on purchases, and enticing reward programs. On the other hand, Mastercard steps up its game by providing exclusive price protection, shielding you from unexpected price drops, robust identity theft protection, and access to a range of exclusive events. Evaluating these benefits is indeed in line with your lifestyle and preferences.
Additionally, the digital landscape demands robust security measures, and both Visa and Mastercard excel in this regard. Visa employs the formidable Verified by Visa system, an additional layer of security that safeguards your online purchases. Mastercard, not to be outdone, integrates SecureCode, an advanced authentication method that enhances the safety of your transactions. Understanding the security nuances of each network can provide you with peace of mind, ensuring your financial data remains confidential and secure.
In essence, both Visa and Mastercard stand as stalwarts of convenience, security, and global acceptance, making either choice suitable for your online transactions. Your decision could pivot on your personal preferences, existing affiliations with financial institutions, and the specific benefits that align with your lifestyle.
If the Payment Fails, What Should I Do?
Encountering a payment failure during your online purchase can be frustrating, but rest assured solutions are readily available. Here’s what to do if your payment fails at BuyGenerics online pharmacy:
- double-check your payment information: Start by revisiting the payment details you entered. Ensure your card number, expiry date, CVV, and billing address are accurate. Even a minor typo can lead to payment failure;
- verify sufficient funds: Confirm that your account or card has enough funds to cover the transaction. Insufficient balance is a common reason for payment failures;
- contact your bank: If your card is declined, it could be due to your bank’s security measures. Banks sometimes block international transactions or online payments as a precaution against fraud. Contact your bank to verify if it is blocking the transaction and request the representative to allow it;
- use an alternative payment method: If one payment method fails, consider using an alternative. BuyGenerics accepts various payment options like credit cards, cryptocurrencies, or Zelle. Explore these alternatives to complete your purchase;
- reach out to customer support: If you are unable to resolve the issue, don’t hesitate to contact our customer support team. We have experienced professionals who can guide you through the payment process, troubleshoot issues, and ensure a smooth transaction;
- check for technical errors: Sometimes, technical glitches on the website or payment gateway can lead to payment failures. Refresh the page and clear your browser cache. If the problem persists, inform the customer support team about the specific error message you received;
- consider using a different device or network: Sometimes, device or network issues can interfere with the payment process. Try using a different device or switch to a more stable internet connection to see if the payment goes through;
- be cautious with multiple attempts: While it’s essential to resolve the payment issue promptly, avoid making multiple attempts in quick succession. Some financial institutions might interpret this as suspicious activity and block your card for security reasons. Allow a reasonable amount of time between attempts;
- review the order and payment policy: Take a moment to review our e-pharmacy’s payment policy. Ensure you are complying with our terms and conditions regarding accepted payment methods and international transactions.
By following these steps and staying patient, you can effectively troubleshoot payment issues and proceed with your order. Remember, our customer support team is there to assist you, so don’t hesitate to reach out for personalized guidance in case of any payment issue.
Is There a Limit on Debit Card Payments?
Debit card spending limits, a safeguard put in place by your bank or credit union, can significantly affect your financial transactions. Every debit card has a maximum spending limit, ensuring that your expenditures align with your account balance and financial history. This limit is set by the institution issuing your card and can vary depending on the type of account you hold.
Attempting to make a purchase exceeding this maximum will result in your debit card being declined, even if there are sufficient funds in your account.
It’s crucial to know your limit, and fortunately, most banks are flexible. If you need a higher spending limit, most institutions will raise it upon your request. However, this increase can be either permanent or temporary, depending on your needs.
Moreover, the implementation of these limit adjustments can vary. Sometimes, your increased limit is instantaneously active. In other cases, it might take 24 to 48 hours to reflect in the system. Being aware of this timing is vital, especially if you’re planning a significant purchase right after contacting your bank.
This proactive step ensures that your significant transactions go through smoothly, offering you the flexibility you need in your financial transactions.
Here’s a glimpse into the debit card purchase limits from several major financial institutions:
- Alliant Credit Union: $300 to $2,000;
- Ally: $5,000;
- Chase: $400 to $7,500;
- Citibank: $5,000 to $10,000;
- Wells Fargo: $600 to $10,000.
Notably, some banks offer specialized accounts with higher withdrawal limits, and specific debit card options might have distinct spending caps. To know the exact limit for your card, contacting your financial institution is essential.
What Is Altcoins? Can You Pay Using This?
In the dynamic realm of online payments, the term “Altcoins” has gained significant traction, especially within the cryptocurrency community. Altcoins, short for alternative coins, refer to all cryptocurrencies other than Bitcoin. While Bitcoin paved the way for digital currency, Altcoins diversified the landscape, offering unique features and applications to crypto enthusiasts globally.
At BuyGenerics online pharmacy, we are at the forefront of financial innovation, embracing the future of transactions.
In addition to Bitcoin, both on-chain and lightning network, we proudly accept a plethora of Altcoins, including but not limited to Ethereum (ETH), Ripple (XRP), Monero (XMR), Cardano (ADA), Binance Coin (BNB), Litecoin (LTC), Bitcoin Cash (BCH), and Dogecoin (DOGE). These Altcoins represent the pinnacle of cryptocurrency innovation, each with its distinctive strengths, making them more than just alternatives but powerful digital assets in their own right.
If privacy is a paramount concern for you, these cryptocurrencies offer advanced features ensuring your transactions remain confidential. Altcoins often integrate cutting-edge technologies. For instance, Ethereum, a leading Altcoin, enables smart contracts and decentralized applications (DApps), expanding the horizons of what’s possible in the digital realm.
In addition to Altcoins, our e-pharmacy accepts stable coins such as USDT (Tether) and USDC (USD Coin). These coins are pegged to stable assets like the US dollar, ensuring your transactions remain unaffected by the volatility often associated with other cryptocurrencies.
What’s more, when you opt for any of our cryptocurrency payment options, including Altcoins, you unlock an exclusive benefit.
All crypto payments come with an enticing 20% discount. It’s our way of appreciating your trust in our services and embracing the future of finance together.
Which Payment Method Should I Choose?
Choosing the right payment method depends on your preferences and priorities. If you value convenience and widespread acceptance, credit or debit cards, especially Visa and Mastercard, are excellent choices. They are accepted globally and offer secure transactions. If you prioritize privacy and decentralization, cryptocurrencies like Bitcoin or Altcoins provide a viable alternative. These digital currencies ensure anonymity and can be used for online payments on platforms that accept them.
Ultimately, the choice of payment method boils down to your comfort level with technology, your need for privacy, and the specific options and benefits provided by the online pharmacy such as discounts.
Buy Generics – Affordable Online Pharmacy & FDA-Approved Meds
Affordable Online Pharmacy & FDA-Approved Meds
At BuyGenerics.com we stand as the leading online destination for generic prescription medications. Our wide selection includes but is not limited to Ivermectin, Zopiclone, Fluconazole, Metronidazole, Hydroxychloroquine, Azithromycin, Finasteride, Doxycycline, Carisoprodol (Soma), Tretinoin and Gabapentin. We’re committed to providing you with the highest quality as well as most competitive prices so you get the best value for your healthcare dollar.
Your privacy and security are of the utmost importance to us, which is why we’ve implemented advanced security measures to maintain your confidentiality and protect your personal information throughout the order process.
BuyGenerics is your reliable provider for shipping FDA-approved medications directly from India to your doorstep, discreetly and efficiently.
In appreciation of your choice to trust BuyGenerics, we’re pleased to offer a special introduction to our quality products with 30 free ED pill samples, including Cialis, Viagra, and Levitra. To take advantage of this offer, simply request “Free ED Samples” in the comments box during checkout and we’ll add this gift to your purchase.
Choose from our bestsellers available for international shipping and select products such as ED pills or modafinil shipped within the USA via USPS, the UK via Royal Mail, or Australia via Australia Post.
BuyGenerics.com
1705 Edgewater Dr
Orlando, FL 32804
United States
Shipping FAQ
BuyGenerics provides a hassle-free shopping experience for our customers around the world, especially serving the USA 🇺🇸, UK 🇬🇧 and Australia 🇦🇺 with customized shipping options. For international deliveries, we navigate through global cargo hubs such as Dubai, Paris, or Singapore, ensuring a smooth customs process, with most deliveries completed in 2-3 weeks, and sometimes even between 7-10 days for expedited arrivals.
Our international express shipping option comes with a $39 charge or is free on orders over $170 and includes full tracking capabilities. Domestic shipping rates vary and are presented at checkout, with the cost included in the domestic product price. This higher rate covers the importation and local handling of generics, promising easier customs navigation and faster delivery. UK customers can expect Royal Mail service, Australian orders are handled by Australia Post, and US deliveries come via USPS, offering access to select products such as ED medications and modafinil—a stimulant approved for narcolepsy that is often prescribed for off-label indications.
SAFE & SECURE PAYMENT OPTIONS
At BuyGenerics, we prioritize your security with a variety of payment options. We accept all major debit/credit cards including MasterCard, American Express, and Visa. US customers can also use Zelle, ACH transfers, eCheck, and Bill Pay for seamless transactions. For our UK and Australian customers, we offer the convenience of Faster Payments, PayID, and Poli, respectively.
PayPal is an additional worldwide payment method, subject to availability and applicable fees due to their strict guidelines for online pharmacy transactions.
For credit card payments, enhanced security measures including KYC verification or phone checks may be implemented to ensure that your purchase is protected. Please note that the availability of credit card payments is dynamic and may vary.
Affordable Online Pharmacy & FDA-Approved Meds
Ordering generic medications online is completely legal and safe for your own use in places like the USA, UK, Australia and many other countries. We ship your medications quickly and keep them private, making sure they get to you without any hassle.
DISCREET PACKAGING & RELIABLE DELIVERY
We follow all the rules to make sure your order goes smoothly. Each package has a customs note stating that the items are dietary supplements and 97% of the time they pass without a hitch. If there is ever a mix-up and your package doesn’t show up, we’ll resend it for free, no hassle.
Ordering a lot, like over 500 pills? We’ll break it up into several packages to get it through customs faster.
And here’s a tip to save big: Pay with bitcoin or other cryptocurrencies and automatically get 20% off your purchase, every time – no special codes needed.
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